Comments on: The call centre phenomenon http://kishorelive.com/2006/07/30/the-call-centre-phenomenon/ Design. Technology. Usability. Me. Wed, 07 Jul 2010 11:51:59 -0700 hourly 1 http://wordpress.org/?v=3.0 By: Chloe http://kishorelive.com/2006/07/30/the-call-centre-phenomenon/#comment-86 Chloe Sun, 30 Jul 2006 05:16:44 +0000 http://www.kishorelive.com/2006/07/30/the-call-centre-phenomenon/#comment-86 <p>I work in a call centre and we finish at 9.30pm on a Saturday night. It’s only a 5 hour shift but still.</p> <p>The hiring and firing is true, and our centre records every single call (we have to since we are a horse race betting company).</p> <p>Having said about the flawless American or British accent, we get loads of phonecalls here from call centres in India and 9/10, most people will hang up without hearing what they have to say. I understand how hard it is to be on the end of the call and having people hang up on you, but I am guilty of doing it myself when we get telemarketers ring our home phone.</p> <p>Pretty much, life in a call centre sucks, apart from the pay.</p> I work in a call centre and we finish at 9.30pm on a Saturday night. It’s only a 5 hour shift but still.

The hiring and firing is true, and our centre records every single call (we have to since we are a horse race betting company).

Having said about the flawless American or British accent, we get loads of phonecalls here from call centres in India and 9/10, most people will hang up without hearing what they have to say. I understand how hard it is to be on the end of the call and having people hang up on you, but I am guilty of doing it myself when we get telemarketers ring our home phone.

Pretty much, life in a call centre sucks, apart from the pay.

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